konostudio Return & Refund Policy

Return Window

At konostudio, we want you to feel confident in every purchase. We welcome returns submitted within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item reaches you damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products harmed by customer misuse, improper storage, or failure to follow the handling instructions provided
• Returns received after the 30-day window without prior written authorization from konostudio support

How to Initiate a Return

1. Send an email to our support team at support@konostudio.shop including your complete order number, the item(s) you intend to return, and a short explanation of the reason. If the return concerns damage or a defect, attach clear photographs of the affected products and their packaging to your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) to guard against transit damage, and write the issued RMA number clearly on the outside of the shipping package. Please avoid writing directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Shipments arriving without a valid, active RMA number may be declined at receipt or may face substantial processing delays. konostudio cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once konostudio receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved and valid photographic proof was supplied upfront, the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its processing timelines. Original shipping charges are not refundable unless the return results from an error on our side, such as shipping an incorrect or damaged item. konostudio issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out within 7 days of delivery with clear photographs of the problem, your order number, and a description of the issue. We will arrange a replacement with the correct item or provide a full refund at no cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, damaged in transit, or the issue stems from an error by konostudio, customers bear the standard return shipping costs. For standard returns, a prepaid return shipping label is available, and its cost of $7.95 USD will be deducted from your total refund amount. Whenever a return is caused by a konostudio error — incorrect items, shipping damage, or items defective on arrival — we absorb 100% of the return shipping costs, with no deductions taken from your refund.